Account Manager (Waste)
ESS Utility is a specialist energy consultancy with over 15 years of experience helping education, healthcare, leisure and commercial sectors control their energy and utility budgets through our expert guidance.
We are a trusted Energy Savings Specialist acting for all utilities including commercial electricity, gas, water and one of the only consultancies offering cost management for waste refuse collection.
We are looking for a new Account Manager to join our team. Reporting to the Head of Customer Relationships, this role will be responsible for managing a portfolio of new and existing client accounts, ensuring customers are engaged with ESS services and waste products.
Responsibilities and Duties:
- Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
- Manage product/service mix, pricing and margins according to agreed commercial targets
- Monitor and receive information on market activities and provide relevant reports and information to clients
- Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries
- Management of customer engagement. Ensuring each customer is engaged with ESS waste products and services
- Providing monthly reports to ESS customers in a timely manner demonstrating completed collections and service provision
- Provide management of waste contractors ensuring a high standard of service is provided to ESS customers
- Managing credit requests for failed service provision and reporting to our customers
- Develop and on-board the waste product offering with key partnerships from the waste industry
- Providing Ad-hoc support when required to the team in various tasks
Key Skills and Competences:
- Essential:
- Experience within the Waste industry
- Experience in client account management
- Knowledge of the various waste supply market with specific experience of leading the delivery of services
- Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
- Excellent communication skills, both verbal and written
- Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
- Commercially astute
- Able to resolve queries and disputes with clients and suppliers
- Excellent presentation and interpersonal skills with good attention to detail
- Desirable:
- Knowledge of Salesforce
- Full UK driving licence
- Previous experience working with waste providers
- Experience of working with multi-site accounts or in the public-sector space
